International Journal of Advanced Multidisciplinary Application

Employee Engagement and Its Impact on Organizational Commitment in Banking Institutions

Author(s):Kunaldeep Sharma¹, Neelima Bansal², Pankaj Kumar Arora³

Affiliation: ¹²³Department of Management Studies, North Valley Institute of Management, Chandigarh, India

Page No: 15-18

Volume issue & Publishing Year: Volume 3 Issue 1 , 2026-01-08

Journal: International Journal of Advanced Multidisciplinary Application.(IJAMA)

ISSN NO: 3048-9350

DOI: https://doi.org/10.5281/zenodo.18187562

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Abstract:
Employee engagement has emerged as a critical determinant of organizational commitment in the highly competitive banking sector. Increasing service expectations, digital banking transformation, and performance-based work environments have intensified job demands for banking professionals. Engaged employees demonstrate higher levels of dedication, absorption, and enthusiasm toward their work roles, leading to improved organizational loyalty and performance. This study examines the impact of employee engagement on organizational commitment in banking institutions in North India. Primary data were collected from 220 bank employees through a structured questionnaire. The study analyzes the influence of vigor, dedication, and absorption on affective, continuance, and normative commitment. The findings reveal a significant positive relationship between employee engagement and organizational commitment, highlighting the importance of fostering engagement strategies to enhance workforce stability and service quality.

Keywords: Employee Engagement; Organizational Commitment; Banking Sector; Workforce Stability; Service Quality; Job Involveme

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