Exploring Customer Discrimination in the Fast-Food Industry: Insights from a Web Based Study at a Swedish University
Abstract
This study explores customer discrimination against fictitious male and female food truck owners with Arabic-sounding names through a web-based experiment conducted at a Swedish university campus. Utilizing responses from 1,406 students, the findings indicate no significant evidence of discrimination. Participants displayed slightly higher positivity towards food trucks run by males with Arabic-sounding names compared to their Swedish counterparts. These results contribute to the understanding of customer discrimination, highlighting its variability across contexts and the need for further research.
Keywords: customer discrimination, immigrant self-employment, social identity theory, web-based experiment, fast food market, Swedish university
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